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Free Standard Delivery on orders over £60.00
With the implementation of the EU Consumer rights directive, consumers in the UK now have 14 days for unwanted goods and 30 days for faulty/damaged goods to exercise their right of withdrawal from a distance contract or off premises contract (including internet sales) without the need to justify and at no cost (except supplementary costs).
We want you to be delighted with every purchase from The Wall Lighting Company and we hope our returns policy is easy and stress free. If for any reason you are unhappy with your purchase, please return it to us in its original condition to our address below or contact us via email email@example.com or telephone us on 01580 712805 and we can arrange a courier to collect from you at your convenience.
THE WALL LIGHTING COMPANY LTD
Items must be returned within 14 days of receipt to qualify for a refund or exchange. You will be issued with a credit note for any items returned after this time. Please ensure all items are packaged securely and sufficiently to withstand delivery and in a re-sellable condition (if they have been fully installed they cannot be returned - unless faulty). Failure to do so may result in The Wall Lighting Company being unable to refund you. We recommend that you use insured registered delivery and keep the receipt for proof of postage. We cannot accept liability for goods lost or damaged in transit. Unless the item is faulty, it is returned at your own cost. This does not affect your statutory rights.
If any of the products happen to be faulty or damaged they can be returned within 30 days for faulty/damaged goods without justification from yourselves.
Please take care to fully inspect your items to ensure you are happy with them before disposing of packaging, as failure to do so may result in us being unable to refund you.
COST OF RETURNING ITEMS
We require you to be responsible for the cost of returning an item to us where you have changed your mind.
Unfortunately we are unable to refund return postage costs unless the item is faulty.
Refunds will be processed as quickly and efficiently as possible upon receiving the goods back from you. The refund will be made via your original method of payment. When returning goods on which you have received a discount/special offer that offer/discount will no longer apply and will be deducted from the original price.
We expect that the delivered items are inspected at the time of receipt - even if installation will not happen immediately.
We do our best to ensure that our products are wrapped sufficiently to survive their journey to you, but we do have to rely on third party companies to deliver your goods to you and breakages unfortunately can happen from time to time.
If you receive a damaged item from us, please accept our apologies for any inconvenience this may cause you. Please contact us within 14 days of delivery to inform us, quoting your order number and ideally with a photo of the damage. We will organise a collection and ship a replacement out to you immediately, subject to stock availability. Please email us at firstname.lastname@example.org or call us on 01580 712805 and we will be happy to help arrange a courier to collect the item from you.
T: 01580 712805
M: 07980 916384
© 2018 The Wall Lighting Company Ltd.