Terms and Conditions
Conditions of Trading with The Wall Lighting Company Limited.
LEGAL STATEMENT
Welcome to The Wall Lighting Company's website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern The Wall Lighting Company’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term 'The Wall Lighting Company' or 'us' or 'we' refers to the owner of the website whose registered office is The Wall Lighting Company Limited, Hazelden Farm, Marden Road, Cranbrook, Kent, TN17 2LP. Our company registration number is 9262498. The term 'you' refers to the user or viewer of our website.
PRIVACY
To read more about our Privacy Policy, and how we handle your personal information, please click below on our privacy policy.
COOKIES
To read more about our Cookie Policy, please click below on our cookie policy.
GOOGLE ANALYTICS
We use Google Analytics to measure and evaluate our website traffic and understand user engagement with our webpages. Google Analytics uses cookies to analyse how visitors use our website but does not store any personally identifiable information.
The cookies used by Google Analytics does track your Internet Protocol (IP) address. Every computer and device connected to the internet is assigned an IP address. IP addresses are usually assigned in country-based blocks and can often be used to identify the country, state and city from which a computer is connecting to the Internet. Because IP addresses need to be used by websites for the Internet to function, website owners have access to the IP addresses of their visitors regardless of if they use Google Analytics. Google Analytics uses IP addresses to provide and protect the security of the service, and to give website owners a sense of where in the world their visitors come from (also known as “IP geolocation”). Google Analytics does not share actual IP address information with Google Analytics customers.
Should you wish to opt out of Google Analytics, you can do so here.
YOUR PERSONAL INFORMATION
We will not distribute your personal information to third parties unless we are required by law to do so. If you have previously agreed to us using your information for marketing purposes, you may change your mind at any time by emailing sales@thewalllightingcompany.co.uk.
You may request details of personal information which we hold about you under the General Data Protection Regulation (GDPR) 2018. If you would like a copy of the information held on you, please email sales@thewalllightingcompany.co.uk. If you believe that any information, we are holding is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.
TERMS
DESCRIPTION OF PRODUCTS
We take all reasonable care to ensure that all details and descriptions of products appearing on the website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the website as up to date as possible, the information appearing on this website at a particular time may not always reflect the position at the precise moment you place an order.
The images of the products on this website are for illustrative purposes only. Although We have made every effort to display the colours accurately, we cannot always guarantee that a device's display of the colours accurately reflects the colour of the products. Your products may vary slightly from those images. Differential patination and natural occurring variation in the components can cause slight differential colour and shades in individual components. Therefore, we cannot guarantee that each piece will be an exact colour match. Generally, this is considered an enhancement of the product.
With regards to all glass shades there is a quality requirement met by our suppliers before goods are released to us. As these shades are all handmade there may be some visible marks where the glass has been handblown. There may occasionally occur small defects around the neck of the glass that is concealed by our lamp holder and unseen when the fitting is in place.
Pricing and Payment
The price of the products on the website are inclusive of VAT. All orders must be placed via the website unless it is a bespoke quotation or for an international delivery.
We take all reasonable care to ensure that the price of the products advised to you is correct. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any products provided to You.
All orders must be paid for in full before your order will be processed.
All offers and quotations are subject to written confirmation by us. Price lists are based upon prices ruling at the time of quotation, but we reserve the right to invoice at prices ruling at the time of dispatch where this is later than the date of the quotation. Quotations are made exclusive of VAT, packing and delivery charges unless otherwise stated, and on a strict net price basis. We reserve the right to refuse the Customer’s acceptance of a quotation unless such a quotation is stated to be open for a specific period and is not withdrawn within such period.
All prices quoted are subject to alteration or withdrawal from time to time without notice. The stated list of prices and percentages substitutes any other published or advertised before. Each stated price corresponds to a single piece excluding bulbs. All goods will be supplied as specified subject to availability of materials. Where specified materials are not available, we reserve the right without further notice to substitute other materials. All descriptive specifications and drawings, all particulars of weight and dimensions and all forwarding specifications issued by us are approximate only.
Every effort has been made on our website to ensure that shopping online is safe and secure. We cannot be responsible for the fraudulent use on our website of a lost credit card but will assist your credit card company where necessary once you have reported the fraud to them.
Pricing and VAT outside of the UK
If you order products from our website for delivery outside the UK, they will be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.
Minimum Orders, Carriage Charges and Delivery
Delivery is free of charge to any mainland UK address.
Eligible orders placed before 12pm Monday-Friday (excluding any national Bank Holidays) will be available for delivery on the next working day for an additional £9.95 delivery charge.
If your order is not mainland UK, freight charges will be levied on a quotation basis. Please contact us on 01580 712805 or sales@thewalllightingcompany.co.uk
You are responsible for ensuring that all the details are correct as we cannot be held liable for any failed delivery arising out of incorrect information that you have provided.
From receipt of your order and payment in full we aim to dispatch orders within 3-5 working days, stock permitting. If an item is out of stock, the delivery time will be stated at the time of order.
If more than one product is ordered, and a product is out of stock, we will hold the entire order and ship once the order is complete.
All dates quoted for delivery are estimated delivery dates only and may be subject to change. The Wall Lighting Company Ltd cannot accept liability for any loss or damage (whether direct or indirect) if delivery takes place at any time other than the estimated date for delivery.
For small items our standard courier service will attempt delivery twice and they may not leave a calling card If no one is home to sign for the delivery. If a calling card is left, you can contact them directly using the details on the calling card or contact our Customer Services team sales@thewalllightingcompany.co.uk. Should you not respond to the calling card within 5 days, the goods will be returned to us, and a re-delivery charge may be applicable.
Damages, Discrepancies, Returns and Warranty
Any breakages/damages/discrepancies noticed upon delivery must be disclosed within 48 hours of receipt otherwise we will be unable to replace any damaged or missing items. This must be notified in writing to sales@thewalllightingcompany.co.uk including any photographs of any damaged or quality concerns of the product. It is the customers responsibility to thoroughly check the goods within the specified time scale.
We do not accept any returns of unwanted or non-faulty products sold under a trade discount, whether ordered for stock or a drop ship product.
We recommend that all lights are fully inspected, and you are fully satisfied aesthetically with the lighting product before booking your electrician for installation of the light(s). The Wall Lighting Company will not be held responsible for any costs incurred should the product arrive later than expected or the product is not to your satisfaction.
All light fittings are covered by a one-year warranty for any fault that may occur in the light; providing it has been fitted by a qualified electrician and has been used only as intended.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, or information available through this website meet your specific requirements.
Trading Online
The Wall Lighting Company Limited brand must be clearly stated on all product listings, catalogues, online articles, social media, press articles, images and advertisements.
You must not present yourself as the ‘official’ or ‘exclusive’ online retailer for The Wall Lighting Company Limited.
Any product descriptions must not be copied verbatim from The Wall Lighting Company’s website.
The Wall Lighting Company Limited allow permission for the use of Images from the official image library only.
We recommend that all products are sold at the minimum the recommended retail price (RRP).
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, and graphics.
Reproduction is prohibited.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.