Frequently Asked Questions
Below you will find answers to some of our most frequently asked questions. If this page does not answer your query or you feel you need a more in-depth explanation, we are here to help, so please email us at firstname.lastname@example.org or phone us on 01580 712805.
Do you have a showroom where I can view the lights in person?
We currently do not have a showroom. However, if you email us at email@example.com with a list of products you are interested in seeing, we may be able to arrange an appointment where you can come into our office and have a look. You may not be able to see them all at once as the majority of our products are handmade to order.
How do I order?
You can order a light via the website by clicking the green button that says 'Add to Basket' on a product page, and then click on the basket symbol in the top right corner of the screen to be taken through the payment process. Alternatively, you can place an order by calling us directly at 01580 712805 between 9am and 5pm.
What do I do if the light I want is not on the website? Do you do bespoke lighting?
If you are interested in a light that does not appear on our website, we can try to source it for you. If you have an idea of a light you'd like but can't find a product that matches your vision, you can email us at firstname.lastname@example.org and we will contact our manufacturers to see if it can be made for you. We have some bespoke wall lights and pendant lights online which can be customised more than others; you can usually pick the shade colour, fitting finish, fitting style, and more.
Are your lights suitable for use in bathrooms or outdoors?
Yes, we have a selection of bathroom lights and outdoor lights which are IP rated and therefore safe to use in areas where there could be water. Not all of our lights are suitable, however. If a product does not have an IP rating, you should not use it outside or in a bathroom. You can check an item's IP rating by looking at the Technical Information on its product page. More information on IP ratings can be found on the Help page.
Are the lights dimmable?
The majority of our lights are dimmable, but you should check under Technical Information on the light's product page to be sure. If you are using LED bulbs you should make sure your dimmer is LED compatible.
Do you offer a trade discount?
Yes! We want to take your specific requirements into consideration, so please send an email to email@example.com with a list of products you wish to purchase, and a member of our dedicated team will be in touch to get you the best deal possible and provide you with a unique discount code.
Do you ship overseas?
Yes! Prices vary depending on the number of items and the delivery country, so please send us an email at firstname.lastname@example.org or call 01580712805 for a quotation. More information on shipping and delivery is available here.
Please note that the lights are UK wired as standard. If you need your light to be UL wired, please contact us here or send us an email.
How long will it take for my purchase to arrive?
Depending on whether your lights are in stock, if they are bespoke/hand made orders, or if they are from a different country to your own, delivery can vary but delivery time is clearly marked on each individual product page. If you live in the UK and chose Standard Delivery, your light should be with you within 3-5 working days unless the light's product page states otherwise. More information on shipping and delivery is available here.
How do you pack the products? Do you use recyclable packaging?
We try to make our packaging as recyclable and eco-friendly as possible, but unfortunately this is not always possible due to the fragility of some products (particularly those with glass shades). Usually, our products are sent in cardboard boxes filled with shredded carboard, packing peanuts, and/or air cushions. The cardboard is recyclable and the packing peanuts are made from starch and will dissolve in water. The tape and air cushions are currently not recyclable, but the latter can be repurposed. We are always looking for ways to become more eco-friendly, so please contact us if you have suggestions.
What can I expect from my purchase?
At The Wall Lighting Company we are dedicated to providing high quality products. Many of our products are handmade, so sometimes a glass shade may have some tiny air bubbles which we think gives them extra character, or two swan necks with the same finish may be a minutely different shade, unlike factory-made products which would be exact duplicates. You can expect your lights to be safe and inkeeping with current regulations.
Who makes the lights?
Most of our lights are made in the UK, but we work with manufacturers all around the world to ensure we have a diverse range of safe and high quality wall lights, table lamps, and pendants.
What do I do if my lights arrive broken?
Please report any breakages/damages within 48 hours of receipt so we can attempt to replace the damaged items. The best way to tell us is by email, as you can include pictures of the damaged product(s) which would help us to decide the best way for you to return the item(s). Unless told otherwise, please return your items in the box they arrived in. DO NOT return products in a bag or in a box without packing materials, as further damages could be made to the light.
What is your returns policy?
If you are not entirely happy with the goods that you have chosen, you may return them to us within 30 working days of receipt. We will be happy to offer you an exchange or, if you wish, a refund provided that the products are returned complete including fixings, in perfect condition, unused, uninstalled, and with the original packaging. More information about our returns policy is available here.
How do I install my lights?
We strongly recommend asking a qualified electrician to install your lights. All light fittings must be installed in accordance with current, applicable building regulations - your electrician will ensure these conditions are met.
How do I clean my lights?
Always ensure your lights are turned off and have had time for the bulb and shade to cool before cleaning them.
Bulbs - Gently dust with a feather duster or a dry cloth. Do not use water or cleaning solutions.
Ceramic shades - Clean with a dry cloth.
Chandeliers - Dust genlty and regularly with a feather duster.
Fabric shades - Clean with the upholstery attachment of a vacuum cleaner on low power, or wipe with a soft brush.
Glass shades - Use a feather duster or a dry microfibre cloth to wipe clean. To avoid leaving fingerprints, you may wish to use cotton gloves while handling the glass.
Metal - Simply wipe the metal with a dry cloth or a feather duster. Do not polish with chemical products as this could damage the finish.